Shipping policy

Time needed to dispatch the package

We want you to have your new ELIORA pieces as soon as possible, so in-stock items typically ship out 1- 5 business days after the order is placed (or if it’s a pre-order, then on the date specified on the product page).

Time to take for the package to arrive

Delivery takes between 5-14 business days depending on your location, please check the country list below for information. Due to Covid-19, shipping time may take longer than usual.

 Destination Timing
USA 14 business days
UK/Europe 14 business days
China 5-14 business days
Australia/New Zealand 7-14 business days
Hong Kong 5 business days
Singapore  5-14 business days
Japan 5-14 business days
Taiwan 5-14 business days
South Korea 5-14 business days

To track the order

You will receive an automated email containing tracking information as soon as your order ships. Please note that it takes up to 48 hours for the first scan to appear, so please do not be alarmed if your package isn’t immediately “in transit.”